Email is the fastest way to reach us.
We reply by the next business day, UK time, usually sooner. During the closed beta, pilot companies also have a WhatsApp line and a weekly call. There is no status page yet; if something is broken for everyone, we post a banner in the app and email workspace owners.
- support@getkonverge.com
- Include
- Your company, the project affected, what you expected, what happened, and a screenshot if you have one. Never a sign-in code.
- In the app
- Settings → Send feedback attaches your app version automatically.
- Hours
- Monday to Friday, UK business hours. Replies next business day.
Common questions.
Answers are written to be read on a phone, on site. If yours is not here, email.
I didn’t get my sign-in code
Codes come by SMS and can take up to a minute. Check the number on your SIM matches the one you registered, including the country code. Still stuck? Email us from any address and include your phone number; never send a code you did receive.
How do I add someone to my company?
Workspace owners and admins invite members from Company → Members → Invite. The invite is a code your colleague enters after signing in with their own phone number. Subcontractors join the same way and see only what you grant.
The pill in the header says Offline or Queued. Is something wrong?
No. Offline means the phone has no connection; Queued means records are waiting to send. Both are normal on site. When signal returns the pill turns to Syncing and then Synced. Tap it to see what is queued. If something has been queued for more than a day with good signal, email us.
My drawing says it is still processing
Large sheets are cut into tiles on our servers, which usually takes a minute or two. If a sheet has been processing for more than ten minutes, tap Retry on the sheet; if it fails again, email us the project and sheet name and we will look at the worker.
Can I use Konverge on an iPhone?
Not yet. Pilots run on Android; iOS is planned during the beta, through TestFlight.
How do I change the language or units?
Language is under Settings → Language (English and Spanish today; the sign-in screen has it too). Units follow your device region, metric or imperial. Currency is set per company by an owner or admin under Company Settings.
How do I report a message, photo or AI answer?
Use the report option on the item itself. Owners review reports in Settings → Moderation and can block a user for the company.
How do I delete my account?
Settings → Account → Delete Account, or email us if you cannot reach the app. Deletion is immediate and permanent; see the account deletion page for exactly what is removed.